Refunds Happen, Accept it!
If you make a lot of sales, you’re going to have more refunds. Any popular product with a high conversion rate will also have a higher refund rate.
The more you sell, the more returns you’ll experience. Naturally, we are not talking high amounts of returns here, but a small percentage.
Don’t let refunds bring you down. Yes, refunds hurt, and they are a pain to process. But rather than dread them, become the best you can and make a friend during a return.
People Making Returns Are Expecting a Bit of a Hassle
Process people’s refunds right away and try and find out why they made the refund. By knowing the reason, you’ll have information to help you improve.
You may find out about problems you were previously unaware of. You may get good word of mouth. And you may be able to sell those customers something else because you made a prompt and cheerful refund.
Here’s How Tony Benefits From Refund Requests
Tony sells ebooks online. His ebooks are popular, and his sales are high. He gives a no-risk, money-back guarantee. He gets about a 3% return rate. He makes returns with pleasure, thanking people for trying out his product, giving them a 100% refund, and letting his customers know that if they need any of his other products, they are welcome to try them out with no risk! He also finds out why the return was made.