When Small Mistakes Become the Standard

Supervisor reviews departure times on whiteboard while delivery drivers gather for a morning dispatch huddle in a warehouse.

Key Takeaways to Watch For in Mona’s Story Why “small” mistakes aren’t small—how tiny misses turn into habits, standards, and outcomes How staggered, one-change-at-a-time fixes reveal what actually works Simple safeguards (labels, checklists, timeboxes) that prevent repeat errors Why trust is a lagging indicator—and how consistency rebuilds it How to define “small” by downstream cost, … Read more