Cyrus Smith is rightfully regarded as the man who paved the way for American Airlines to be one of the most thriving airlines today.
Smith’s ingenious strategies on how to improve American Airlines services included in-flight meals served fresh and hot, giving discounts to people who fly regularly (including stewardesses/flight attendants), the enhanced ticket reservation system, and more.
Cyrus Smith – How Smith Greatly Influenced and Challenged Airline Systems
A Texan at heart, Cyrus Smith earned his degree from the University of Texas and went on to work several different jobs until he became vice president of Southern Air Transport when he was only 30 years old. Through Southern Air Transport’s merger with American Airlines, Smith was appointed the president for American Airlines.
The airline was doing fairly acceptable but as president, Smith wanted to see to it that American Airlines be on the top of their game. He had the grand idea of offering transcontinental routes to extend the company ‘s airline services.
Smith succeeded in doing so by convincing Donald Douglas, a reputable aircraft manufacturer to make an airplane as roomy as the ones American Airlines operates but with increased speed and specifications.
A compromise was reached when Smith told Douglas that if he made the aircraft, American Airlines will automatically purchase 20 of the newly designed aircraft, which became known as the DC-3. After the launch of the DC-3, American Airlines passengers began to multiply yearly. And by the year 1939, American Airlines served the most passengers among other domestic airlines.
Cyrus Smith’s commanding yet friendly air was well known to American Airlines employees. Smith actually knew every employee’s name be it a top ranking executive position or a lower ranking position. His business sense and style ultimately reflects how great his contribution is to the transportation industry.
The Cyrus Smith Quick Bio
Name: Cyrus Rowlett Smith
Birthdate: September 9, 1899
Birthplace: Minerva, Texas
Company: American Airlines
Key Success Traits: knows how to balance employee and employer relationships, a risk taker.
Apart from being a business leader in the transportation industry, Cyrus Smith also dabbled in politics and entered the Cabinet in 1968. He was with the cabinet for only a short period of time due to his distaste for its bureaucratic practices.