How to Eliminate Chaos in Your Business
Tips To Help Manage Your Small Business
This page presents simple, eye-opening business tips to help you manage and streamline your business operations.
When you got into business, you acquired a team. This may be you and your partners, your employees, etc., or it may just be you alone.
Either way, you have a team. If you are running the business alone, you are not alone. Your team includes the suppliers of products and services, such as advertising, and so on.
Many business owners overlook this concept. No matter what, you need to choose your team wisely.
Your team, made up of employees, suppliers, shareholders, etc., should all have a common goal and work in harmony. They should all want your business to prosper because when your business prospers, they all prosper. It is up to you to make your team members aware of this concept.
Your team members should view your business similarly to the following:
From the Supplier’s Point of View:
Suppliers should offer you the best price, quality, and service they can while still being able to make a profit. The better they serve you, the more successful you will be, which results in a stronger business bond and, therefore, repeat business. It is also worth pointing out that with better pricing you will be able to sell a larger quantity of goods and services from your supplier. From the Employee’s Point of View:
Your employee should treat the business like his own, giving it the best possible service he can. The harder he tries, the better the service will be, resulting in a stronger business and better job security for the employee.
The Chain of Command of Your Business:
The management ladder of your business relates to the management of commands and functions. The chain of command usually runs from upper management down the ladder to lower management, which is expected to take care of upper management’s directives. There are generally two problems with this type of management:
1. The Commands Are Not Executed Properly. If that happens, then the whole process is a waste of time and energy.
The effort has to reach the customer. If the person at the end doesn’t do their job, then the whole process is in vain.
Why wouldn’t the person at the end do their job?
A. Maybe, without the knowledge of upper management, the original command was something that the customers did not like. The person at the end of the line might notice that the customers are aggravated and try to do things differently, rather than be stuck in that uncomfortable situation.
B. The person at the end of the line didn’t know how to handle the process because he didn’t understand it. He wasn’t trained or given full details on how to handle it.
2. The Commands Were Given Without Proper Feedback! Upper management made a decision without getting proper feedback from lower management and customers. They made their decisions based on theory and didn’t look far enough down the line. This generally creates bad policies.
Here are a couple of tips to overcome these types of problems.
Shrink the gap between upper management and the people who deal with your customers. The more you communicate with your employees, the better you can understand your customers’ wants and needs, and how well your policies are working.
Instead of having the commands go from upper management to the bottom of the line, switch it around. Have the commands come from the bottom of the line, then go to upper management. With a better understanding of your customers’ needs and wants, better decisions can be made.