Lessons

Jackie learned email timing shapes perception when a rushed reply almost cost her biggest client. Story reveals the 2-hour rule that saved her business.

Key Takeaways to Watch For in Jeff’s Story Why emotional attachment blocks good decisions—even when the answer seems obvious How imagining a friend’s problem instantly clarifies your own business challenges Simple steps to build emotional distance into every major decision you face At its core, this story shows how perspective creates clarity—when you step outside … Read more

Follow Stella’s discovery of how simple fixes like adding shopping baskets can increase sales. A story about removing friction.

A leader’s story of recognizing micromanagement patterns and learning to trust her team with three practical steps.

Sasha’s story shows how shadowing another department replaces blame with respect—and speeds approvals through smarter, empathetic requests.

A story of Jennifer showing how a simple smile invites help, builds trust, and makes the workday smoother for everyone.

When Julie became department head, she followed classic advice to keep professional distance. After losing her best performer, she discovered that real leadership

When Hannah’s car dies on Route 22, she faces a choice that changes everything. This story shows how shifting your attention from problems to possibilities transforms both your day and your business outcomes.

Story of how Omar and Jade discovered their shop’s missing piece at an automotive expo. One digital tool transformed customer decisions in just 30 days.

A brief radio segment and a focused, free safety check offer urgency into loyalty. Practical help, no pressure, and smart follow-up created lasting customer relationships.