Internal Marketing Ideas To Consider
Most business people focus on advertising with external sources, overlooking the less expensive and more effective opportunities inside their business.
One advantage of using this idea is that once you have your promotions in place, they don’t require a lot of money to keep working.
The second advantage is that your message is already reaching interested prospects and current customers – that’s half the battle.
One compelling way to promote your business from within is to educate your customers. It gets them thinking and interacting with you, and they become comfortable doing business with you.
More importantly, when they have information about your product/service, they feel they are in control of the buying process.
An Example of Promoting From Within:
Just the other day, I was getting an oil change at one of those quick-change specialty shops. While I was in the waiting room, I noticed many car magazines on the table and race car photos on the wall. I then noticed how they used handwriting on a white bulletin board to promote their specials.
I thought to myself, “This is a nationwide franchise, I think they can do better than that!” Why don’t they use a video system and create short video clips explaining the importance of maintaining your vehicle? The clips could show the importance of changing your engine oil, transmission fluid, and engine coolant, etc. Most drivers don’t know the significance of all this stuff.
Promoting Your Advertising Message
Let me ask you this:
If you were waiting for an oil change, to what would you be more likely to respond to?
1. A message on a bulletin board that says Special – Cooling System Flush $39.99
2. A short video clip explaining how a cooling system works, how a weak cooling system will drastically shorten your engine’s life, and how, in traffic, you could have a breakdown because that’s when your system works the hardest.
Near the end of the short video clip, the host could tell you to ask the automotive technician for a free inspection of your cooling system and urge you to ask for any specials currently in effect.
If you chose the second scenario, you are like most people. This small idea doesn’t cost millions of dollars to implement. But, if done tastefully, it will increase customer responses.
The customers in the waiting room are already focused on what is being promoted. All this company would have to do is take their promotions one step further than they already have.
What I realized from this experience is that business people miss out on a lot of very valid low-cost promotions that exist within their business. They just have to be aware that they exist, and start focusing on them.
What Could You Do In Your Business To Gain Exposure?
Here are a few examples to get you started.
- Phone – Instead of just having the radio on when someone is on hold, create a message about benefits, products, services, or special announcements and promotions.
- Booklet – Create an information booklet related to your industry and educate your customers about your product or service. Avoid a blatant advertisement for your business. Instead, have a blank area in the booklet where you can include an offer of some sort.
- Audio & Video – Create free informational audio or video about your industry or business. Be specific, clear, and focused.
- Pamphlets – If you have a brochure or plan to create one, make sure it is easily accessible. In other words, don’t have your brochures stacked away where people can’t get to them.
- Mailing List – Give customers the ability to sign up for a newsletter or mailing list to inform them about new products, services, and special announcements.
- Website – Your business should have a website, even if you don’t plan to sell from it. Websites are essential for getting any message out. Be sure to include your website address on all your stationery, and in all of the promotions mentioned above.
- Promotional Products – Create promotional products such as pens, mousepads, pins, T-shirts, etc. that will advertise your business name and your website address. Promotional items such as T-shirts are particularly useful because when people wear them, they are a walking billboard for your business.
Promotional opportunities may be closer than you think. Keep an open mind. Your current customers are your best prospects for more business. The habit of looking for and implementing ideas to promote your business from within will bring you profits for years to come.
That’s The Way I See It!