A Collection of Articles About Customer Service Mistakes
Customer service is one of the most important parts of running any business.
Offer your customers great products, services, and attractive deals and they’ll keep coming back. Treat your customers poorly and your customer base will start to deteriorate quickly.
There may be times where you think you’re doing the right thing but you’re actually providing poor customer service. You want to make sure that you’re not making customer service mistakes that can hurt your business.
Resources
Below is a collection of articles that I have selected that can help you avoid customer service mistakes. I recommend going through each of them because every article has its own insights to offer.
Worst Customer Service Mistakes & What They Cost Your Business, Part 2 | BizMetrics Inc.
Top 10 Customer Service Mistakes | Slideshow | AllBusiness.com
The 5 Worst Customer Service Mistakes | OPEN Forum
The 7 worst customer service mistakes ever | Customer Experience Insight
25 Worst Customer Service Mistakes and What They Cost You!
Five of the worst customer service mistakes you can make – SmartCompany
5 Key Customer Service Mistakes You Need to Avoid
15 Customer Service Tips to Never Forget
Top Customer Service Complaints
Wouldn’t it be great to know what customers complain about the most? It’s a cheat sheet for improving customer service. With this information, you can make your cheat sheet an outline of what must be avoided at all costs.
Below is a list of articles focused on the things customers complain about most.
Americans’ Top Customer Service Complaints – Consumer Reports
Top 10 Customer Complaints Have About Your Customer Service
The top 10 customer complaints
7 Complaints Websites Trending in 2015 – Christine James – Medium
5 common customer service complaints and how to fix them | Retail Experience
What Not To Do In Customer Service
Below you’ll find a collection of articles I have selected for the dos and don’ts of customer service.
As mentioned in the above section, access to this information allows you to refine the customer service you practice.
10 Do’s and Don’ts of Excellent Customer Service | Provide Support
What Not to Do In Customer Service – business.com
11 Deadly Customer Service Phrases to Avoid
16 Customer Service Skills Every Employee Needs
15 things you should never do with customers | Customer Experience Insight
Customer Service Reviews: What to do and what not to do – Salesforce.com – Salesforce.com
The Latest About Customer Service Mistakes
Below is a list of resources that can help you stay up-to-date with customer service mistakes. These resources include videos, tweets, news, and more.
You may want to bookmark this page so you can return and use these resources over and over again.
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