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How To Improve Customer Service Using These Tips

March 3, 2018 503 views

Image of a customer service representative

A Collection of Articles Related To Improving Customer Service

You’ll find a selection of hand-picked articles and resource pages provided by a variety of authors included in this post to give you a solid foundation about customer service, but first, three brief points to consider.

Why Should You Care About Customer Service?

If you focus on customer service, even if your customers are not complaining, you’ll strengthen your business day by day. Your customers are one of the most critical parts of your business. Without customers, you have no business. It’s vital to deal with customer concerns and address them effectively.

The Customer Is Always Right!

Is this true? Well, what if a customer came into a store and told the owner I deserve a 95% discount on any item because the customer is always right. That doesn’t make sense, does it?

The term the customer is always right is a reminder to do what you can to deal with customers in a way that they are satisfied. Even though the customer isn’t always right, you need to treat them in a way to validate their concerns.

Dissatisfied Customers

A satisfied customer might share their experience with friends, but unless they had an extraordinary experience, they don’t say much.

Unhappy customers, on the other hand, want to vent their frustration, and A dissatisfied customer will tell between 9-15 people about their experience. That’s why it’s essential to do your best and make sure customers leave your business satisfied.

Have a look at the resources I have included in this post that deal with improving your customer service knowledge. A variety of authors have written articles giving you a broad overview of the topic.

You can learn a lot in the “Customer Service Scenarios” and “Customer Service Horror stories” sections.

Also, take some time to go through the “Customer Service Improvement Strategies” and the “The Latest About Customer Service,” sections.

Take the time needed to go through articles that stand out for you, and you’ll gain a firm overview of how you can implement a strong strategy for your business.

Sections Included In This Post:

  • How To Improve Customer Service
  • Customer Service Improvement Strategies
  • Customer Service Scenarios
  • Customer Service Horror stories
  • The Latest About Customer Service
  • Books Related To Customer Service
  • Courses Related To Customer Service
  • Tweets Related To Customer Service
  • Videos Related To Customer Service

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How To Improve Customer Service

5 Ways To Improve Your Customer Service

How to Improve Your Company’s Customer Service

7 Customer Service Tips to Help Sharpen Your Skills

6 Keys to Improving Your Team’s Customer Service Skills

How to Improve Customer Service in “The Age of the Customer” – Bold360

Tips to Improve Your Business’ Customer Service

Customer Service Improvement Strategies

10 Simple strategies to improve customer service

7 Ways to Create a Customer Experience Strategy

7 Steps to Creating a Customer Service Strategy — The Thriving Small Business

Five Simple Ways To Improve Your Customer Service Strategy

5 Great Strategies to Improve Your Customer Service and Sales

Customer Service Scenarios

25 Customer Service Scenarios (And How to Handle Them)

The 7 Hardest Customer Service Scenarios Without Easy Answers

7 Challenging Customer Service Scenarios and How to Handle Them

5 of the Most Challenging Customer Service Situations

Customer Service Horror stories

19 Customer Service Fails That Actually Happened To Us

The 25 Worst Customer Service Stories to Train the Best CSRs

Customer Service Horror Stories

Top customer-service horror stories

The Latest About Customer Service

Google Search

Latest Searches For Customer Service

News

Latest News About Customer Service

Books

Amazon

Books Related To Customer Service

Courses

Courses on Lynda.com Related To Customer Service

Courses on Udemy.com Related To Customer Service

Social

Twitter

Tweets Related To Customer Service

YouTube

Videos Related To Customer Service