A Collection of Articles Related to Improving Customer Service
You’ll find a selection of hand-picked articles and resource pages provided by a variety of authors included in this post to give you a solid foundation about customer service, but first, three brief points to consider.
Why Should You Care About Customer Service?
If you focus on customer service, even if your customers are not complaining, you’ll strengthen your business day by day. Your customers are one of the most critical parts of your business. Without customers, you have no business. It’s vital to deal with customer concerns and address them effectively.
The Customer Is Always Right!
Is this true? Well, what if a customer came into a store and told the owner I deserve a 95% discount on any item because the customer is always right. That doesn’t make sense, does it?
The term the customer is always right is a reminder to do what you can to deal with customers in a way that they are satisfied. Even though the customer isn’t always right, you need to treat them in a way to validate their concerns.
A satisfied customer might share their experience with friends, but unless they had an extraordinary experience, they don’t say much.
Unhappy customers, on the other hand, want to vent their frustration, and a dissatisfied customer will tell between 9-15 people about their experience. That’s why it’s essential to do your best and make sure customers leave your business satisfied.
Have a look at the resources I have included in this post that deal with improving your customer service knowledge. A variety of authors have written articles giving you a broad overview of the topic.
You can learn a lot in the “Customer Service Scenarios” and “Customer Service Horror stories” sections.
Also, take some time to go through the “Customer Service Improvement Strategies” and the “The Latest About Customer Service,” sections.
Take the time needed to go through articles that stand out for you, and you’ll gain a firm overview of how you can implement a strong strategy for your business.