Guests enjoying breakfast in a modern bed and breakfast dining room with a host serving coffee.

How To Start A Bed And Breakfast With Confidence

by

What to Expect From This Guide to Starting a Bed and Breakfast

This guide examines the key decisions, requirements, and preparations involved in starting a bed and breakfast. The bullets below highlight selected areas, and the full article goes deeper.

Inside the guide, you will find:

  • Innkeeper interviews: Hear owners describe the skills, daily demands, and practical advice behind running a bed and breakfast.
  • Common questions: Find answers about keeping a job, learning innkeeping first, living on site, and taking time away.
  • Daily reality: See what a typical day involves, including the parts owners often enjoy and the parts they find hard.
  • Business fit: Weigh your motivation, lifestyle, and local demand before spending money, and prepare questions for non-competing owners.
  • Local requirements: Review zoning, permits, inspections, lodging tax, accessibility, and breakfast rules to verify with local offices.
  • Financial planning: Work through startup costs, operating capital, pricing, and break-even logic, plus funding options and the Business Plan section.
  • Opening preparation: Use the pre-opening checklist and warning signs to confirm approvals, safety items, booking, and payments are in place.

The overview below explains what a bed and breakfast offers and why local rules can shape your plans before your first booking.

Overview of a Bed and Breakfast Operation

A bed and breakfast is a small lodging business that offers short-term stays and includes breakfast.

Many are based in a house or small building set up for guests.

Starting a bed and breakfast can look simple on the surface.

Zoning, building, fire, and tax requirements can all apply, and you need to line them up before your first booking.

What a Bed and Breakfast Offers

Your core offer is a guest room or suite for short stays, with breakfast included.

Some properties add extras like private packages, small gatherings, or special amenities, and these can change permits and insurance.

Adding anything beyond lodging and breakfast affects costs, workflow, and guest experience.

Verify what approvals change before you buy equipment or advertise an add-on.

Who Typically Stays and Why

Most bed and breakfast guests are leisure travelers who want a local experience.

Couples, weekend travelers, and people visiting for events are common.

Some locations also work for college visits or hospital-related stays.

Consider your local demand drivers, such as nearby wedding venues, parks, seasonal tourism, colleges, and hospitals.

Can local demand fill your rooms during your opening months?

Pros and Cons of a Bed and Breakfast

A bed and breakfast can start small, and some owners run theirs without staff at first.

A smaller room count can also make it easier to furnish rooms and set up your initial systems.

The tradeoff is that property condition, inspections, and accessibility can add time and cost.

Zoning limits, parking, and neighbor or association rules can also decide whether you can open at all.

Your opening date may depend on approvals you don’t control.

Is a Bed and Breakfast a Good Fit for You?

A bed and breakfast fits best when you want to own a business and are comfortable running lodging from a property.

Ask yourself two questions: do you want to own a business, and do you want this kind of business?

Running lodging from a property can change your schedule, your privacy, and how your days feel.

Picture a busy weekend: messages coming in, a guest locked out, and breakfast prep underway.

Do you stay calm and handle it, or does it drain you?

Passion helps when problems show up, because it keeps you steady while you solve them.

For a deeper gut-check, read this guide on how passion supports persistence in business, then see what still feels true.

Check your motivation: “Are you moving toward something or running away from something?”

Starting only to escape a job, escape financial pressure, or chase status is a weak base for a business.

A bed and breakfast can demand long days and fewer vacations at the start.

Be honest about the reality: income can be uncertain, and you carry full responsibility.

The property can also need more work than you expect.

Before you spend serious money, pressure-test your plans with a checklist like points to consider before starting your business.

Talk to Non-Competing Owners Before You Commit

Talk to owners you will not compete against, such as owners in a different city, region, or tourist area.

People are more open when you’re not aiming at their guests, and you want the truth.

To make these conversations useful, read inside advice from real business owners and bring your own specific questions.

Fit questions that usually reveal the real picture:

  • What surprised you about approvals like zoning, building, fire, or health—what took the longest?
  • What part of the setup took the most cash: renovations, safety upgrades, or furnishing the rooms?
  • Did you start owner-run, and if you added help, what role came first?
  • What did you wish you had set up before your first booking—policies, payments, or supplies?
  • Which guest issues came up at the start that you didn’t expect?

Red Flags Before You Start

The biggest red flags for a bed and breakfast usually come from the property and local rules.

If the address can’t be approved for short-term lodging, nothing else matters.

Watch for these warning signs before you commit:

  • Zoning does not allow transient lodging at your address, or requires approvals you can’t reasonably obtain.
  • Renovation scope grows because you need major life-safety or egress work to pass inspections.
  • A change of use triggers a certificate of occupancy requirement you didn’t plan for in your timeline.
  • Septic, private well, or wastewater limits restrict occupancy in ways that block your room plan.
  • Mortgage, lease, homeowner association, or local rules prohibit short-term lodging.
  • Accessibility requirements during alterations expand the project beyond your budget or design.

If you hit any of these, pause and verify with the correct office before you keep spending.

A Day in the Life of Running a Bed and Breakfast

A typical day centers on breakfast, guest turnover, housekeeping, and the problems that come up in between.

Your day often starts with breakfast prep and service, whether you cook it yourself or your staff does.

After breakfast, you check guests out and in, then switch to housekeeping and laundry.

Late check-ins can stretch your evening, and schedules often include weekends and holidays.

Between guests, you handle reservations, budgets, maintenance, and basic repairs.

Digital tasks also fill your day, including your website, booking platforms, and email.

No two days look alike: a repair, a full house, or a guest request can change your plan.

What owners often enjoy:

  • Meeting guests and building personal connections with them.
  • Working for yourself instead of an employer.
  • Variety, since every day looks different.
  • Combining interests such as cooking, decorating, and hosting.

What owners often find hard:

  • Long days with little built-in downtime.
  • Solving problems quickly while guests are arriving or unhappy.
  • Needing a wide mix of skills, including food service, maintenance, and technology.
  • Less separation between work and home when you live on site.

Does that daily mix of hosting, housekeeping, and problem-solving fit the life you want?

Choose Your Bed and Breakfast Model and Room Count

Choose the model that matches your property and your lifestyle.

A hosted setup in an owner-occupied home can feel very different from a small inn in a separate building.

Decide your room count, and whether you will need help with cleaning and breakfast, before you set an opening target.

Common model choices to settle first:

  • Hosted bed and breakfast in an owner-occupied home, often with fewer rooms.
  • Non-hosted small inn where the building is primarily for lodging.
  • Seasonal operation with limited months, still requiring active licensing while operating.
  • Lodging plus events (often higher scrutiny for parking, occupancy, and insurance).

Confirm Your Property Can Legally Operate

Your address must be allowed to operate as short-term lodging before anything else matters.

Rules vary—confirm with your city or county planning and zoning office using your exact address.

Search terms that often work:

  • “bed and breakfast zoning”
  • “transient lodging”
  • “tourist home”
  • “home occupation” (if you live on-site)

Renovating or changing how the building is used may require building permits and a certificate of occupancy.

The permit process is local, so verify with your building department before you schedule contractors.

Validate Demand and Competition in Your Exact Area

Identify what pulls people to your area, such as events, parks, hospitals, colleges, or seasonal travel.

Then check whether this local demand is strong enough for your room count.

You compete with hotels and other short-stay options in your price band, not only other bed and breakfasts.

What to validate before you commit:

  • How many direct lodging options are within a short drive of your property.
  • Whether stays are seasonal and what months are weak.
  • Whether nearby venues (weddings, festivals, sports) create spikes you can plan around.
  • Whether your parking and room layout match what your target guests expect.

Build Your Startup Budget and Cash Runway

Your startup budget should separate one-time opening costs from the cash you need to keep going through a slow start.

Major cost drivers usually tie to the property: room count, bathroom upgrades, safety work, and any change-of-use approval.

If you’re unsure, get local bids and ask your building department what triggers permits before you lock a number.

Common startup cost categories to plan for:

  • Property: purchase or lease requirements, inspections, and any lender conditions.
  • Renovation and code work: changes for life safety, egress, and accessibility during alterations.
  • Professional services: attorney, accountant, and design or engineering support if required.
  • Permits and inspections: local licensing, building, fire, and health approvals where applicable.
  • Insurance: deposits and binders before opening, plus any lender or landlord requirements.
  • Technology: website, booking tools, and payment setup.
  • Opening supplies: linens, amenities, cleaning supplies, and breakfast supplies.
  • Working capital: cash for utilities, supplies, taxes, and debt service during ramp-up.

Plan Your Operating Capital

Operating capital is the cash that covers your recurring costs while bookings build.

Fixed costs continue whether or not a guest is staying.

List every recurring cost you will carry, such as:

  • Mortgage or lease payments
  • Utilities
  • Insurance and taxes
  • Breakfast, cleaning, and linen supplies
  • Help with reservations, housekeeping, or laundry
  • Maintenance and repairs
  • Loan payments

Price each item locally, and add your own living expenses if your household relies on this income.

If your bed and breakfast is seasonal or has slow months, plan how your cash will cover those months.

Set aside part of your busy-season income in a reserve for slower months.

Ask your lender about payment options that match your seasonal cash flow.

Pick a Legal Structure and Register the Business

Choose a structure that fits your risk and tax situation, then register it with your state.

Because innkeepers can be liable for guest injuries and property damage, your structure affects your personal risk.

Settle your structure before you sign a purchase or lease agreement.

Many owners consider a limited liability company, but the best choice depends on your situation.

Rules vary—check with your Secretary of State and tax agency.

Ask a local small business attorney and an accountant to confirm your choice before you spend money on filings you might redo.

What to verify:

  • Where and how to file your business structure with your state’s Secretary of State business portal.
  • Whether your public-facing name requires an assumed name filing (often called a “doing business as”).
  • Whether your city or county also requires a general business license before you open.

Get Your Federal Tax Setup in Place

An Employer Identification Number is issued by the Internal Revenue Service and is commonly used for banking and vendor accounts.

Set it up while you’re still planning, before you open accounts or order supplies.

If you hire employees, federal employment taxes apply, so build them into your plan.

Even if you do not hire immediately, learn what changes the moment you add staff.

Set Up State and Local Tax Accounts

A bed and breakfast often needs lodging tax registration at the state or local level, and rules differ by city and county.

Varies by jurisdiction—confirm with your state Department of Revenue or Taxation and your city or county finance office.

Search phrases that often work:

  • “lodging tax registration”
  • “transient occupancy tax registration”
  • “hotel tax filing”

Tax obligations can begin as soon as you start taking payments.

If you plan to hire, you may also need state employer withholding and unemployment accounts.

If you’re unsure which agency to contact, the Department of Labor’s state contact directory can help you find the correct office.

Plan Zoning, Permits, and Inspections

Approvals often follow a sequence: zoning confirmation first, then construction permits, then fire or building inspections, then any health approvals tied to breakfast service.

Skipping these approvals can cost you time and money later.

What to verify locally before you schedule your opening date:

  • Whether the fire authority requires an inspection before opening, and what equipment is required.
  • Whether breakfast service triggers a health permit or inspection in your county.
  • Whether exterior signs require a separate sign permit before installation.

Plan Accessibility Before You Finalize Designs

For lodging open to the public, accessibility is not a last-minute detail.

ADA Title III applies to places of public accommodation, including places of transient lodging, and standards apply to new construction and alterations.

Picture a busy day: does your plan hold up if a guest needs an accessible path or clear communication about accessibility features?

If you’re renovating, verify accessibility requirements before you finalize designs.

Plan Your Breakfast Setup

Food rules can still apply to breakfast, even when it feels like a simple meal.

Many jurisdictions use the Food and Drug Administration’s Food Code as a model, then enforce their own version through state and local health departments.

Some bed and breakfast setups require food permits and inspections, and others don’t, so verify based on your location and service model.

Before you buy equipment, confirm what your health department expects for preparation, storage, and dishwashing.

What to verify with your health department:

  • Whether serving breakfast to overnight guests requires a food establishment permit.
  • Whether your kitchen setup must meet specific dishwashing or sink standards.
  • Any required food safety practices and temperature controls for prepared foods.

Supplier and Vendor Setup for a Smooth Opening

Stocking and restocking is part of staying open, so line up suppliers before you open.

Your initial suppliers typically include linens, guest amenities, cleaning supplies, and breakfast ingredients if you serve breakfast.

Vendors often ask for your legal business name, address, Employer Identification Number, and banking details for payment terms.

Common vendor categories to line up before opening:

  • Linens and bedding suppliers for consistent replacements and spare sets.
  • Amenities and toiletries suppliers (dispensers or single-use, based on your policy).
  • Cleaning and janitorial suppliers for chemicals, labeled containers, and basic protective gear.
  • Food and beverage suppliers for breakfast staples, coffee, and tea (if applicable).
  • Maintenance trades like HVAC, plumbing, and electrical for quick fixes.
  • Technology vendors for website hosting, booking tools, and payment processing.

Lead times and minimum order quantities vary by vendor, so confirm them before you set your opening date.

Insurance and Risk Planning Before Opening

Your insurance needs depend on whether you have employees, vehicles, and how the property is used.

Legally required coverage varies, so verify with your state and your insurer.

A common example is workers’ compensation, which is often required once you have employees, but the exact rules are state-specific.

Separate “required for your situation” from “smart to have”:

  • Often required by law (varies): workers’ compensation if you have employees; commercial auto if you operate a business-owned vehicle.
  • Commonly recommended: general liability, property coverage (often required by lenders), business interruption, cyber coverage if you store guest information, and umbrella liability.

Build Your Brand and Digital Footprint

For lodging, your digital presence is not optional.

Before you open, confirm your business name matches your registered or assumed name.

Then secure a matching domain and claim consistent social handles.

Aim for a name that is clear rather than clever.

Revisit the planning checklist from the fit section and apply it to your name, domain, and initial assets.

Core assets to have ready before you open:

  • Your business name and a short description of what you offer.
  • A domain and an email address that matches it.
  • Basic brand elements: logo wordmark, fonts/colors, and photo standards.
  • Booking-ready website pages: room types, policies, check-in window, parking info, and contact details.
  • Clear accessibility notes where appropriate, so guests can decide confidently.

Create Guest Policies and Simple Forms

Guest policies are part of your booking system, your payments, and how you handle problems before they become disputes.

Keep your policies simple and readable.

You typically want clear cancellation terms, house rules, check-in and check-out windows, and a privacy approach for guest information.

If you’re unsure what language is safe for your area, ask a local small business attorney to review your reservation terms before you publish them.

Prepare Your Space and Essential Equipment

Your equipment list centers on guest-ready rooms, safety, and fast turnovers.

Don’t buy everything at once; prioritize what you need to pass inspections and host a first test stay.

What has to be true for opening day to go smoothly?

A locked room, a clean bathroom, working Wi-Fi, and a safe path to the door are essentials, not extras.

Essential equipment and setup categories:

  • Guest rooms: beds and mattresses, mattress protectors, spare linen sets, nightstands and lamps, blackout curtains, hangers, luggage racks, and a simple guest info binder or QR code sheet.
  • Bathrooms: towel sets, bath mats, toilet paper stock, toiletry dispensers or amenities (your choice), non-slip items for tubs, and hair dryers if you provide them.
  • Breakfast setup: refrigerator and basic cooking and prep tools based on your breakfast plan, food thermometers, labeled storage containers, and dishwashing setup that matches local expectations.
  • Safety and compliance: smoke alarms, carbon monoxide alarms where required, fire extinguishers, emergency lighting or exit signage where required, and clear exterior lighting for paths and parking.
  • Cleaning and laundry: washer and dryer plan (in-house or service), vacuum, mop system, microfiber cloths, labeled cleaning chemicals, and linen storage racks.
  • Front office and tech: reliable Wi-Fi, router, a computer or tablet, printer/scanner, secure document storage, and a key system or smart locks that still support safe exit.
  • Exterior and grounds: trash and recycling bins with lids, basic landscaping and seasonal tools, and signage hardware (only after confirming permit rules).
  • Maintenance basics: tool kit, spare bulbs and batteries, HVAC filters, and simple replacement parts you don’t want to hunt for during a guest stay.

Safety equipment requirements vary by jurisdiction, so confirm with your fire authority what is required for your property and room count.

Decide on Hiring and Training

Many owners start owner-run, especially with a smaller room count.

Cleaning, laundry, and breakfast can stack up fast.

Plan what happens if you need help in the first 90 days.

If you hire before opening, train staff on your workflow before guests arrive.

Start with simple checklists for room turnover, laundry handling, and guest communication handoffs.

If you plan to hire, verify employer registrations with your state tax agency and labor agency before you run payroll.

Pricing Setup Without Guessing

Lodging pricing isn’t only about what you want to earn.

Seasonality, local events, room type, and your cancellation policy also shape rates.

You must also collect and show taxes and fees properly.

Wrong pricing assumptions can force you to rewrite your policies and refund rules under pressure.

Common pricing methods to consider:

  • Competitive set pricing: compare nearby lodging with similar location, room quality, and amenities.
  • Value-based pricing: adjust for unique features like a better location, upgraded rooms, or included extras.
  • Cost-informed pricing: confirm your fixed costs and turnover costs, then set rates that can carry the business.
  • Dynamic pricing: adjust for seasons and events if your booking tools support it.

Before you finalize rates, verify local lodging tax rules and how taxes must be displayed and remitted where you operate.

Check Your Break-Even Math

Your break-even point is the number of room nights you must sell, at your rates, to cover your costs.

Fixed costs such as mortgage or lease payments, insurance, and utilities continue whether or not rooms are filled.

To calculate your own break-even point, gather these inputs:

  • Your total fixed costs for a month or a year.
  • The costs that rise with each guest, such as breakfast, laundry, and supplies.
  • Your expected rate for each room type.
  • A realistic occupancy estimate for your market.

Local tourism bureaus and chambers of commerce can help you estimate occupancy and rates.

A higher rate or lower fixed costs reduces the occupancy you need to break even.

Include your own pay as a cost if your household depends on this income.

Check your assumptions against a guide to estimating profit and revenue.

Compare your result with what your market can realistically support before you commit to major spending.

Set Up Your Booking, Payments, and Bank Account

A guest must be able to book, pay, cancel, and get a receipt without confusion.

You’ll usually need a business bank account, a payment processor, and a booking workflow you can run.

Test a full cycle before you open: reservation, confirmation, deposit, refund, and a cancellation under your policy.

Run this test after your policies, pricing, and website are in place.

A simple lodging workflow to build and test:

  1. Guest finds your site or listing and checks availability.
  2. Guest selects room type and dates, then sees your policies.
  3. Guest pays a deposit or full amount through your payment setup.
  4. Booking confirmation is sent with check-in window and house rules.
  5. You confirm the room is ready and note any special needs.
  6. Guest checks in using your key system or smart lock plan.
  7. Breakfast is served based on your breakfast plan.
  8. Guest checks out and receives any final receipt.
  9. You handle turnover: cleaning, laundry, restocking, and issue notes.
  10. You track taxes collected and prepare for remittance by filing period.

Before you accept payments, verify lodging tax collection rules for your location.

Confirm how taxes and fees must be shown to guests.

Funding Options and Banking Setup

If you need funding, match the funding type to the kind of expense.

Property purchases and renovations are not the same as buying linens and setting up a website.

Common paths include self-funding, conventional lending, and Small Business Administration loan programs.

Small Business Administration programs include 7(a) loans, 504 loans, and microloans.

Eligibility and terms depend on the lender and program, so verify what applies to your situation before you plan around it.

Ask each lender or investor what documents they require before you apply.

Pull your costs, funding, pricing, and break-even numbers together in the Business Plan section below.

Open a business bank account before you accept payments, and keep business and personal transactions separate.

Marketing Setup and Opening Plan

Marketing for lodging is mostly about being easy to find and easy to trust.

Your website, photos, and booking flow carry more weight than any slogan.

Keep your room types, policies, and contact information consistent everywhere you list.

Initial visibility channels to plan for:

  • Your own website with booking-ready pages and clear policies.
  • Listings where travelers search for stays (fees and rules vary by platform).
  • Local tourism pages or event sites when available (rules and access vary by location).
  • Direct outreach to people who manage nearby wedding venues, colleges, and hospitals if those are real demand drivers in your area.

The planning checklist from the fit section can also guide your marketing and booking setup.

Business Plan

Draft your business plan as you complete the earlier sections, then finish it once costs, funding, pricing, and break-even numbers are in place.

A business plan pulls together your startup costs, operating capital, funding, pricing, and break-even logic in one place.

Use the documents each lender or investor requires as a guide to what your plan must include.

Your plan should organize:

  • Your model and room count.
  • Your local demand and competition findings.
  • Your startup cost categories and operating capital.
  • Your funding plan.
  • Your pricing and break-even logic.
  • Your legal, permit, and insurance checks.
  • Your pre-opening checklist items.

Your plan should show whether your rates and occupancy can cover fixed costs, including slow months.

A guide to writing a business plan can help you structure it.

Pre-Opening Bed and Breakfast Checklist

Use this checklist to confirm approvals, guest-ready rooms, and a full test of your booking and payment flow before you open.

If any item is unclear, confirm with your city or county permitting offices before you set a public opening date.

Business and approvals:

  • Business structure registered with your state, if forming an entity.
  • Employer Identification Number obtained for banking and vendor setup.
  • Any assumed name filing completed if your public name differs from your legal name.
  • Zoning approval confirmed for your exact address and business model.
  • Building permits closed out if you did construction or a change of use.
  • Fire inspection completed if required for lodging at your room count.
  • Certificate of occupancy issued if required after renovation or change of use.
  • Health approvals completed if your breakfast service requires permitting.
  • Local business license active if your city or county requires it.
  • Lodging tax registration complete at the state and local level where required.

Space, equipment, and safety:

  • Guest rooms fully furnished with spare linens ready for turnovers.
  • Bathrooms stocked and functional, with reliable hot water capacity under load.
  • Smoke alarms tested and any other required safety equipment installed.
  • Exterior lighting, paths, and parking ready, with clear address visibility.
  • Property walked with a punch list, and trip hazards on paths and stairs fixed.
  • Cleaning and laundry workflow tested for a full turnover cycle.

Payments, policies, and test run:

  • Business bank account open and connected to your payment system.
  • Payment processor tested for deposits, refunds, and cancellations.
  • Booking flow tested end-to-end from confirmation to receipt.
  • House rules and cancellation policy posted consistently across all booking channels.
  • Soft opening or test stays completed, with punch-list issues fixed.

Compare your checklist with advice from real owners about what they wish they had done sooner.

If your motivation or stamina feels shaky, revisit the passion guide from the fit section before you commit to an opening date.

Opening-Day Red Flags

Two gaps often slip past the checklist above and should delay your public opening date.

Pause your opening if you notice any of these:

  • Lodging tax registration and remittance are overlooked until after you’ve already taken payments.
  • Policies and room details differ between booking channels.

Resolve both before you set a public opening date.

Frequently Asked Questions

Can you keep your job while you open a bed and breakfast?

Yes, some owners keep an outside job while the inn builds.

Some couples split roles, with one partner working elsewhere while the other handles daily innkeeping.

Others kept their jobs during the first years or while preparing the property.

Some owners hire part-time help for housekeeping while they work elsewhere.

Can you learn innkeeping before you buy or convert a property?

Yes, and some innkeepers encourage it.

One owner suggests volunteering at an inn to learn the trade and the area before you invest.

Some innkeepers also attended multi-day classes for aspiring innkeepers.

Some inns and associations have offered workshops or shadowing programs, so check availability with regional innkeeper associations.

Do you have to live at a bed and breakfast to own one?

Not always. Whether you live on site depends on your market, your model, and local zoning rules.

Some are owner-occupied homes, and others are run by owners who live elsewhere.

One innkeeper says many owners in her market live elsewhere to keep business and personal life separate.

She adds that rooms an owner would occupy can become guest rooms that earn revenue.

Check zoning and any lender or association rules before you decide.

Can you take time away from a bed and breakfast?

Yes, but only with planning, since owners describe little built-in downtime.

Innkeepers do not get paid vacation time, so any time away depends on someone covering your duties.

Some owners hire an innkeeper or part-time housekeeper, and others rely on a team of staff.

Decide who covers check-ins, breakfast, and housekeeping before you open, and price that help into your budget.

Interviews With Bed and Breakfast Owners

These interviews let you hear innkeepers discuss the skills, schedule, and tradeoffs of running a bed and breakfast.

Kathy and Steve Hiatt, Bottger Mansion of Old Town

Kathy and Steve Hiatt own a historic mansion inn and explain how they became innkeepers and what the job requires.

This interview shows how skills from earlier careers can carry into innkeeping.

Read the Interview

Advice From Longtime Innkeepers Monica Edwards and Monique Greenwood

Monica Edwards and Monique Greenwood, longtime innkeepers, share advice on lifestyle fit, legality, volunteering at an inn, and choosing a location.

This Q&A helps you test your fit and plan questions for local offices before you invest.

Read the Interview

Michaele O’Neill, Carriage Way Inn

Michaele O’Neill owns a historic inn and describes how staff handle breakfast, check-in, housekeeping, and laundry.

The interview also explains why many owners in her market live elsewhere, which helps if you are weighing hosted and non-hosted models.

Read the Interview

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