Pleasing Every Customer That Walks Through The Door Is Next To Impossible
Rather than trying to please everyone, focus on pleasing fewer people. Everyone thinks differently and experiences things uniquely.
You can’t please 100% of your customers, but you can focus on the needs of the majority of your customers and provide them with the products and services they want.
Here’s Amy’s Story About Focused Products and Services
Amy has a jewelry store. She has been in business for a few years and has a lot of experience in this field. One of her business policies is to get feedback from her customers. Although this is an excellent technique for finding out what your customers want, you must use the information wisely.
Amy’s problem was that she took each comment too seriously; she tried to please everyone and was always changing her business practices and product line. This constant change caused her frustration, a lot of extra work, and the additional cost involved with each change, which made her business unstable.
Customer feedback is an essential part of running a business, but the way you interpret those results is critical. Since you can’t please everyone, please those that you can. Find out what your customers want, and then choose products and services along that line. Do less, do a better job, and you’ll do better in your business.
You’ll find that your profits grow, you’re more focused on what needs to be done, and you’re more at ease. Don’t go after quantity, but rather focus on quality. You can’t please everyone, so please, those you can, and you’ll end up satisfying more customers.
Try And Please Everyone and You’ll Please No One
If you try to please everyone, you’ll end up pleasing no one. When you combine your strengths and the desires of the majority of your customers, you’ll create a better, more substantial business.
Let’s take the above example of Amy’s jewelry shop. Amy has expertise in diamonds, and 60% of her customers come to her shop to purchase diamonds. Amy also has gold rings, gold bracelets, and silver, as well as other types of jewelry. Now, if Amy were to focus only on diamonds and build her business in this area instead of spreading herself thin with the different categories of jewelry, she would do much better.
She could take surveys to determine what types of diamonds her customers are interested in and determine what services are also needed.
She can become one of the leading diamond retailers in her area by making an adjustment in her focus.
What part of your business do you need to focus on? What are your strengths? Focus on those areas and eliminate the areas in which you’re not doing so well and the areas your customers have little interest in, and you’ll prosper. You’ll move up the ranks concerning, branding, customer service, and quality.
Please Those You Can
Do your best at pleasing the people you can and forget about those you can’t. You’ll end up with happier customers, along with a more reliable, stable business!
That’s The Way I See It!
Action Steps to Please Your Customers
1. Keep in mind that you can’t please everyone, so please those people you can.
2. Find out what your customers want.
3. Eliminate those areas that do not focus on your customers’ desires.
4. Build on those areas that cater to your customer’s desires.
Important Points to Keep When Trying to Please Your Customers
- Everyone thinks differently and experiences things uniquely.
- Customer feedback is an essential part of running a business, but the way you interpret those results is critical.
- You can’t please everyone, so please, those you can, and you’ll end up satisfying more customers.
- When you combine your strengths and the desires of the majority of your customers, you’ll create a better, more substantial business.