Start a Courier Business: What to Plan First

What to Expect From This Guide to Starting a Courier Business

This guide walks you through the key decisions and practical steps involved in starting a courier business. The bullets below highlight selected areas, not everything inside.

Inside the guide, you will find:

Startup steps: Follow ordered steps from talking with owners and choosing a model through legal setup, pricing, funding, and opening preparation.
Owner interviews: Read profiles and hear a podcast conversation with courier company owners about running a delivery business.
Common questions: Find answers on vehicle weight thresholds, driver licensing, mileage methods, and the order for forming a company and getting a tax ID.
Daily reality: See what a typical day involves, including the parts owners often enjoy and the parts they find hard.
Business fit: Weigh your motivation, comfort with pressure, and your household’s ability to handle uneven income before committing money.
Rules and insurance: Sort out transportation rule triggers, licensing, tax accounts, and required insurance versus extra coverage.
Pricing and profit: Test rates against real routes and think through fixed costs, per-job costs, and break-even before you commit.

Start with what a courier business involves and whether it fits you, then move into the ordered startup steps.

Overview of the Courier Business

As a courier business owner, you or your drivers move documents, parcels, medical items, samples, and other time-sensitive items from one place to another.

Most startups begin with a narrow service area, a simple offer list, and one vehicle that fits the items you carry.

You might focus on same-day delivery, scheduled routes, rush jobs, legal documents, retail drop-offs, or a specialty niche such as medical support.

Your niche and service type shape your vehicle needs, insurance, paperwork, and the customers you can take on.

Your workflow usually follows a set chain: a delivery request, a quote or accepted rate, pickup, proof of delivery, invoicing, and payment.

If any part of your request-to-payment workflow is vague, problems tend to show up fast.

Is a Courier Business a Good Fit for You?

A courier business fits best if you like driving, staying organized, solving timing problems, and handling small details that matter.

Many courier startups begin with a solo owner, but the business still asks a lot from you.

You need to be comfortable with pressure, changing routes, and customer updates. Your vehicle also becomes part of the business.

Some days will feel simple. Other days will test your patience before lunch.

Ask yourself these direct questions:

Do you enjoy driving and planning routes?
Can you stay calm when a pickup runs late or a client changes the instructions?
Are you willing to handle admin tasks, payment setup, and compliance before the first real job goes out?

Owning any business also changes your life outside the business. Income can be uneven at the start, and your time belongs to the business.

Your family or household should know what the first months may look like.

For a broader self-check, read points to consider before starting your business.

Motivation Matters More Than Most People Think

Ask yourself whether you are moving toward something or running away from something. The answer matters before you spend money on a courier business.

Wanting more freedom or more control can be part of your reason.

Starting only to escape a job, chase status, or fix personal finances rarely gives you a strong base.

You need a reason that holds up when routes get repetitive, customer demands change, or payments run late while fuel and insurance come due.

To think more about staying power, read this article on how passion affects your business.

What a Courier Business Provides

Your courier business provides speed, direct handling, custody, and proof that an item reached the correct person.

Customers often pay for urgency, visibility, and fewer handoffs, which sets courier service apart from standard parcel service.

Your service list may include:

same-day document delivery
parcel pickup and drop-off
route service for offices
rush delivery
after-hours jobs
signature-required deliveries
proof-of-delivery reporting

You can add legal support runs or medical-related delivery, but only when handling rules, insurance, and paperwork are clear.

A generic setup does not stay generic for long.

The type of item changes what vehicle you need, what forms you use, and what risk you carry.

Who Uses Courier Services

Courier startups often do better by focusing on business accounts instead of relying only on one-off public jobs.

Common customers include:

law firms and title companies
clinics and labs
pharmacies and vet practices
retailers and e-commerce sellers
offices and manufacturers
service companies that need parts or documents moved quickly

Each customer group buys for a different reason. A law office may need urgent document movement and proof of delivery.

A clinic may need a scheduled route, while a local retailer may want same-day last-mile delivery for nearby customers.

When you define your customer type first, your pricing, software, forms, and even working hours become easier to build.

The Pros and Cons Before You Commit

A courier business has clear upsides. You can start small, explain the offer easily, and build around one vehicle and one territory.

You can also shape the business into a niche service if you find a strong local need.

The hard parts show up fast too. Vehicle risk starts on day one, and insurance can be more involved than beginners expect.

Be honest about lifestyle tradeoffs. This business can mean long days, last-minute calls, and full responsibility when something goes wrong.

Weigh these tradeoffs before you brand the van or print your first invoice.

A Day in the Life of Running a Courier Business

A typical day centers on taking requests, driving routes, handing off items, and recording each delivery.

Phone calls and face-to-face handoffs fill much of the day.

Smartphones, maps, and GPS-equipped routing tools help you plan efficient routes.

You also keep records of what you deliver and handle routine vehicle upkeep, such as fueling.

Repeating the same routes and tasks is part of the job.

Some courier work follows a fixed route. Other work is on-call, so requests can arrive at any hour.

Time-sensitive medical or lab jobs can bring after-hours calls.

What owners often enjoy:

Being in charge of your own business and decisions
Keeping a personal, hands-on side to the service

What owners often find hard:

Constant time pressure on deliveries
Unpredictable hours, especially in on-call or time-sensitive niches
Bad weather and difficult road conditions
Physical strain, including the risk of back strain

Does that mix of driving, deadlines, and constant customer contact suit you?

Step 1: Talk to Owners Outside Your Area

Speak with owners you will not compete against, such as courier owners in another city, region, or service area.

Distance from your market keeps the conversation open and practical.

Ask questions that help you judge the business, not just admire it. A good place to start is inside advice from real business owners.

Prepare questions like these:

What part of opening the business took more time than expected?
Which customer type gave them the best stability in the first months?
What paperwork or software became necessary sooner than they thought?
What would they narrow down if they were starting again?
How long did it take before pricing felt realistic?

Step 2: Pick Your Courier Business Model

Decide what kind of courier business you are opening before you buy equipment or build a website.

Your model changes your costs, workflow, and customer experience more than almost anything else.

You might run one of these models:

a solo local same-day service
a scheduled route business
an on-demand model
a medical niche
a legal-document service
a retail last-mile setup
a dispatcher model that arranges deliveries without transporting the goods yourself

Federal rules treat a motor carrier differently from a broker, so your model affects which rules apply.

Most beginners are better off starting narrow, with one territory, one vehicle, and one clear service promise.

A limited item type is easier to open with than a broad offer that sounds impressive but breaks down in practice.

Step 3: Test Demand Before You Build Too Much

If there is no real demand in your area, do not start.

You need more than the idea that “people always need delivery.”

Local buyers must need your kind of delivery often enough to support the business.

Look for these customer sources near you:

law offices
clinics
pharmacies
e-commerce sellers
industrial parks
business districts that use urgent delivery

Does same-day service solve a real problem where you live? Or are you trying to force demand where standard parcel options already handle most needs?

Check the field from both sides. See who already serves the area, what they appear to focus on, and where their gaps may be.

Compare what you find to your own service boundaries, response time, vehicle type, and capacity.

For a deeper look at local demand, read how local supply and demand work.

Step 4: Decide What You Will and Will Not Carry

Your carry limits are among the most important startup decisions in a courier business.

A simple package can become a compliance problem if you never set limits.

Write down what you will handle and what you will refuse.

Your written limits can cover:

maximum size and weight
fragile items
signature-required jobs
after-hours jobs
regulated materials
confidential documents
any item that needs special packaging or custody rules

Hazardous materials, certain batteries, biological items, and other restricted shipments should never be taken casually.

If you plan to carry anything beyond standard documents and parcels, verify the rules for that item type first.

Check the exact rules with:

the relevant carrier guidance
your transportation authority
your insurer
any local or federal office tied to that item type

Step 5: Choose Your Vehicle Strategy

Choose the vehicle that fits your item type, territory, and parking conditions, not just your cargo space.

Your vehicle also affects insurance, startup cost, route flexibility, and possible transportation rules.

You can start with:

your own car
a leased vehicle
a financed van
a rental
a small fleet, if you are opening at a larger scale

Dense local stops and longer regional runs call for different vehicles.

Some courier businesses stay fully inside one state with light vehicles.

Others cross state lines or use vehicles that create federal registration or driver rule issues.

Check which rules apply before you sign your first contract, not after.

Step 6: Watch for Transportation Rule Triggers

Interstate travel, heavier vehicles, hazardous materials, passenger counts, or broker-style activity can pull you into federal transportation rules.

Many small courier startups stay simple, but not all of them do.

Depending on your setup, you may need a United States Department of Transportation number, operating authority, insurance filings, vehicle marking, or driver qualification.

Some owners never reach those thresholds. Others cross them by accident after accepting jobs outside their original plan.

Do not assume local delivery always means low regulation.

Ask what must be true about your vehicle, route, and cargo for your opening model to stay inside the rules you expect.

Verify your answers with the Federal Motor Carrier Safety Administration and your state transportation agency.

Step 7: Build the Skills You Need Before Opening

You do not need a complex production process, but you do need a strong set of skills before opening.

You need to be able to:

quote jobs
plan routes
communicate clearly
keep records
manage delivery exceptions
stay organized when timing changes

You also need basic comfort with invoicing, banking, customer communication, and digital tools such as route planning or proof-of-delivery software.

If you plan to use other drivers, learn the difference between employee and contractor treatment before you start paying people.

What looks like “just delivery” from the outside is really a chain of small decisions. When you make those decisions cleanly, your days feel steadier.

Step 8: Choose Your Business Name

Choose a name that is easy to say, easy to spell, and easy to trust.

Check that the matching domain and social handles are available before you commit to a name.

Settle the name before you file your registrations, because state and assumed name filings both use it.

Step 9: Set Up the Business Legally

Choose your business structure first, then build your registrations and licensing around it.

You may open as a sole proprietorship, limited liability company, partnership, or corporation, depending on your ownership, tax setup, and liability goals.

The Small Business Administration notes that a sole proprietorship does not separate business and personal liability, while an LLC protects personal assets in most instances.

Because you will operate a vehicle, weigh personal liability before you sign financing, vehicle, or customer agreements.

Ask an attorney and a tax professional to confirm your choice. For more detail, read how to choose a business structure.

After that, handle the registrations that apply to you:

your state filing
an assumed name filing, if you use a trade name
a federal Employer Identification Number
local licensing based on where and how you operate

If your courier business is home-based, vehicle-only, or tied to a small office, local rules can differ a lot.

Before you pay for signs, storage, or a dispatch location, check with:

your Secretary of State
your city or county licensing office
your zoning or planning office

For more detail, read about business licenses and permits.

Step 10: Know the Tax Setup Before Your First Invoice

Taxes are easier to handle when you finish the setup before your first invoice.

If you are self-employed, you may need estimated tax planning.

If you hire employees, federal and state payroll accounts come into play before your first paycheck goes out.

Sales and use tax treatment needs a direct check.

In some places, courier or delivery charges may be taxed. In others, the treatment may depend on how the charge appears on your invoice.

Before you publish your rates, verify:

whether your service is taxable in your state
whether separately stated delivery charges are treated differently
which tax account must be opened before billing customers

Settling taxability before billing prevents awkward invoice corrections later.

For the federal and state steps, read how to get a business tax ID.

Step 11: Separate Required Insurance From Smart Extra Coverage

Split insurance into two groups: coverage required by law or your operating authority, and coverage that protects against common real-world losses.

Required coverage often starts with vehicle liability under state law.

If you hire employees, workers’ compensation may also apply under your state’s rules.

If you fall under specific federal carrier or broker rules, additional filings may be required.

Commonly recommended coverage can include:

commercial auto
hired and non-owned auto
general liability
cargo or inland marine coverage
property coverage, if you keep equipment or supplies at a site

Personal auto insurance may not cover business delivery use, so verify that directly with your insurer before you open.

For help comparing coverage types, read business insurance basics.

Step 12: Build a Practical Startup Budget

Your budget should cover more than visible purchases, because quiet costs in a courier business often catch you first.

The most accurate estimate comes from listing everything you need and pricing it with local quotes.

Plan for these cost items:

business formation
local permits, if required
insurance deposits
vehicle setup
phone and data service
route or dispatch software
proof-of-delivery tools
website and domain
branding
uniforms or ID
office basics
a working cash buffer for fuel, tolls, parking, maintenance, and delayed payments

Sort your costs into one-time expenses, such as permits and major equipment, and monthly expenses, such as fuel, phone service, and software.

Count at least a year of monthly expenses so you can see how much operating capital you need and when you need it.

Where allowed, tracking mileage with the Internal Revenue Service business mileage rate can help you think through driving costs.

Mileage is still only part of the picture, because insurance, parking, downtime, and software continue even on short routes.

Step 13: Build Your Pricing Around Reality

Match your pricing to the route, the urgency, the item, and the customer type.

Copying another courier’s rates without knowing their territory or costs is a fast way to underprice jobs.

Common pricing methods include:

a flat local zone rate
a base fee plus mileage
rush surcharges
after-hours charges
wait-time charges
contract route pricing
add-ons for signature or special handling

The best method depends on whether you serve recurring business accounts, one-time public jobs, or both.

Before you lock in rates, check:

real route times
fuel use
parking limits and tolls
service windows
any tax treatment tied to your invoice

A price only works if it holds up on a busy day, not just in a quiet estimate.

For more on setting rates, read pricing your products and services.

Step 14: Check Profit Potential and Break-Even Before You Commit

Break-even is the point where your total costs and total income are equal, so you neither lose nor gain.

Calculate your break-even point with your own prices, costs, and expected job volume before you buy a vehicle, sign a lease, or hire drivers.

Fixed costs, such as insurance and vehicle payments, stay the same whether you run one job or many.

Per-job costs, such as tolls and parking, rise with each run.

Some costs mix both, including fuel, repairs, and phone service, so split each one into its fixed and variable parts.

Divide your monthly fixed costs by what each job brings in after its per-job costs.

The result is how many jobs you need to complete each month to break even.

Ask these questions before moving forward:

Do your prices cover insurance, vehicle costs, and fuel on a typical route?
How many jobs must you complete each month to cover your fixed costs?
Can you cover your costs during slow weeks and while business clients pay on terms?
Does your service area hold enough demand to reach that job count?

If the numbers do not work, change your model, pricing, or service area before you commit more money.

For more help, read estimating profitability and revenue for a new business.

Step 15: Plan Your Funding and Cash Buffer

Many courier startups open with savings and one vehicle.

Others use vehicle financing, a small line of credit, or a Small Business Administration-backed microloan or 7(a) loan.

Even if your startup looks lean, working cash matters.

Fuel, maintenance, insurance, and software must be paid while some business clients pay on terms instead of immediately.

Your funding plan should cover both setup and the gap between finishing a delivery and collecting payment.

Before you apply for any funding, ask each lender or investor which documents they require.

Pull your costs, pricing, and break-even numbers together in the Business Plan section below, and start drafting it as you go.

For common application steps, read how to get a business loan.

Step 16: Set Up Banking and Payment Flow

Before you open, finish your business registration and get your Employer Identification Number if you need one.

Then open your business bank account and test your payment method.

You may invoice clients, send payment links, use card processing, or mix a few methods, depending on the customer type.

Business accounts often pay on terms, while one-off customers may pay sooner.

Do not treat payment setup as a final small task.

If your bank, payment processor, or invoicing flow is delayed, you can end up ready to deliver but not ready to get paid.

To see which documents banks usually ask for, read how to open a business bank account.

Step 17: Choose the Equipment Your Opening Model Needs

Your equipment list can stay short, but every item should earn its place.

Aim for pickup, transport, proof of delivery, and invoicing that run without friction.

Your core setup may include:

a vehicle that fits your item type and territory
a smartphone with a data plan
a phone mount, charger, and backup battery
route planning or dispatch software
proof-of-delivery tools such as signature, photo, scan, or notes
tote bins, parcel bags, trays, or tubs
a hand truck or dolly for heavier deliveries
a lockable container for sensitive items
an insulated container, if your approved jobs need temperature support
a laptop or desktop for admin tasks
a printer and labels, if your workflow needs them
uniform shirts, ID, and simple vehicle branding
a flashlight, reflective vest, roadside kit, and first-aid kit

Do not buy gear just because other courier owners use it. Buy what matches your actual opening model.

Step 18: Choose Software That Supports Proof of Delivery

Route planning is useful, but proof of delivery is essential.

If you cannot show when, where, and to whom a delivery was completed, you leave room for preventable disputes.

Look for tools that support:

dispatching
route changes
delivery notes
signature or photo capture
timestamps
simple status updates

Some owners begin with a lean setup and move to fuller routing tools after they see real delivery volume.

The most advanced system is not the goal.

Choose one that works on real stops, in real traffic, with real customers, before you open.

Step 19: Set Up Your Vendors

A courier business is service-based, yet your opening still depends on outside providers more than many beginners expect.

You may need:

an insurance broker
a vehicle dealer or lessor
a phone and data provider
a software company
a fuel card provider
a maintenance shop
a tire service
a printer
a signage vendor
packaging or label suppliers, if you provide those items

Some accounts open quickly. Others, such as insurance underwriting or vehicle graphics, may take longer.

Pick vendors that fit a small opening.

Reliable service, clear support, and easy cancellation terms usually matter more than a long feature list.

Step 20: Decide Your Physical Setup and Storage

Some courier businesses can run from a home base with almost no customer-facing space.

Others need a small office, dispatch room, parking area, or secure storage, depending on the service model.

Local zoning and building rules may matter if you plan to:

stage items
park business vehicles at home
install signs
use a location for regular business activity

In some places, a home-based business is fine. In others, parking, signage, or package staging changes the answer.

Keep the physical setup light until you know what your local rules allow and what your customer flow needs.

Step 21: Decide When to Hire Drivers

Many courier businesses begin as solo operations, which keeps control tight and lowers complexity.

Starting solo also helps you learn routes, customer patterns, and pricing before you add payroll or contractor management.

If you plan to hire drivers in the first months, handle classification with close attention.

The line between employee and independent contractor is not something to guess at, because it affects payroll, taxes, insurance, and labor compliance.

Do not add people just to feel bigger. Add them when route load, customer commitments, and cash flow support it.

For more on timing, read how and when to hire.

Step 22: Build Your Digital Footprint and Brand Assets

You do not need flashy branding to open, but you do need a clean digital footprint.

At minimum, have:

a business email
a phone number
a simple website or landing page
your service area
your offer list
a contact form
a clear way for customers to request a quote or delivery

Small setup choices here affect how quickly people understand what you do and whether you serve their area.

Think in terms of useful assets, not decoration.

Useful brand assets include:

a logo
a simple color system
a readable invoice template
a branded email signature
driver identification
clean vehicle graphics

Assets like these help you look organized from the first contact.

Consistent materials matter more with business clients than many beginners expect.

A law firm, clinic, or retail account wants to feel your process is stable before handing you urgent items.

You do not need a large brand package to start.

You need a consistent look that builds trust and makes your documents easy to recognize.

Step 23: Prepare Pre-Opening Forms and Customer Documents

Have a few simple documents ready before your first booking, because paperwork is part of the service.

You may need:

a quote template
a service agreement
an invoice template
a delivery confirmation record
claims or damage terms
a prohibited-items notice
confidentiality or chain-of-custody forms, if your niche requires them

If you accept card payments, test the payment link or terminal flow before you tell anyone you are ready.

When your forms, pricing logic, and proof assets line up, customer conversations get easier.

Step 24: Plan How Your First Customers Will Find You

Match how you reach your first customers to the customer type you want.

If your plan centers on business accounts, direct outreach, local networking, and a clear website may matter more than broad public advertising.

If you serve the public too, a simple delivery request flow helps people ask for a job easily.

Customers should be able to tell at a glance:

what you deliver
where you operate
how fast you respond
how to contact you

Do not try to promote every type of delivery on day one. Clear beats broad in your first months.

Step 25: Run Pre-Opening Trial Days

Run a full trial day before you take paid work, because it shows whether your offer is ready or still too loose.

Before you open, you are doing more than driving.

You will also be handling:

registrations
insurance
route tests
customer calls
software setup
quotes and invoices
vendor accounts
document files

A trial day might run like this:

In the morning, confirm your insurance papers, bank setup, and business records.
Before lunch, test routes with your phone mount, charger, and proof-of-delivery workflow running as a real job would.
Later, speak with a few target customers about delivery windows, item types, and billing needs.
At the end of the day, review mileage, timing, and cost assumptions against the prices you plan to charge.

A trial day tells you more than hours of guessing. It also shows whether your offer is ready or still too loose.

If you dislike switching between field work and admin work, a courier business may feel more demanding than it first appears.

Step 26: Complete Your Final Pre-Opening Checklist

Confirm the basics in writing before you call the business open, instead of assuming them.

Check that these items are done:

business model chosen and service boundaries written
customer types defined
vehicle strategy locked in
business structure and registrations completed as needed
Employer Identification Number ready if required
state and local licensing checked
zoning, home-use, parking, signage, and certificate of occupancy questions resolved if they apply
federal transportation triggers reviewed for your vehicle, cargo, and service area
insurance active and documents available
break-even numbers and cash buffer reviewed
bank account and payment system tested
software, phone setup, chargers, and proof-of-delivery process working
customer forms and invoice templates ready
vendor accounts opened
website, domain, email, and contact flow live
trial runs completed and pricing adjusted to match reality

When you can check off every item without guessing, you are much closer to a smooth opening.

Business Plan

Start drafting your business plan as you complete the previous steps, then finish it once costs, funding, pricing, and break-even inputs are in place.

Your plan can pull together:

your business model and service boundaries
your customer types and local demand findings
your vehicle strategy
your legal, tax, and insurance checks
your startup cost items and cash buffer
your pricing and break-even logic
your plan for reaching your first customers
your funding plan and pre-opening checklist

The Small Business Administration describes a detailed traditional plan, which lenders and investors commonly request, and a shorter lean startup plan.

Some lenders and investors may ask for more than a lean plan, so confirm what each one requires.

Your profit section should show:

the jobs you must complete to cover fixed costs
how fuel, insurance, and parking put pressure on your margin
how you will cover slow weeks and late payments

For a step-by-step format, read how to write a business plan.

Opening-Day Red Flags

Some problems are warning signs, not normal startup friction. Pay attention if you see any of these:

you have no written list of prohibited or restricted items
you plan to take medical or regulated jobs without clear handling rules
you rely on personal auto coverage without direct business-use confirmation
you have no proof-of-delivery method
your pricing has not been tested against real route conditions
you promise a large service area before timing it
you plan to use drivers without sorting out classification and insurance first

Each problem grows after opening, so fix it while the business is still on paper.

Frequently Asked Questions

Question: Do I need a USDOT number if I only run a small delivery vehicle?

Answer: It depends on your vehicle’s weight rating and whether you cross state lines.

Federal rules require a USDOT number for vehicles rated at 10,001 pounds or more that operate in interstate commerce.

A trailer counts toward the combined weight rating. Intrastate carriers hauling hazardous materials in quantities that require a safety permit must register too.

Some states also require a USDOT number for intrastate commercial vehicles, so check with your state transportation agency.

The Federal Motor Carrier Safety Administration also offers an online tool that checks whether you need one.

Question: Do I need a commercial driver’s license to run a courier business?

Answer: Only if your vehicle or cargo meets certain federal thresholds, because the requirement depends on the vehicle, not the courier job.

A commercial driver’s license applies to vehicles rated at 26,001 pounds or more.

The requirement also covers vehicles designed to carry 16 or more passengers, including the driver, and vehicles hauling placarded hazardous materials.

States may add their own license classes or restrictions, so confirm with your state driver licensing agency.

Question: Should I choose the standard mileage rate or actual expenses for my delivery vehicle?

Answer: Decide before you start driving for the business, because the standard mileage rate has a first-year rule.

For a car you own, you must choose the standard mileage rate in the first year the car is available for business use.

In later years, you can choose either the standard mileage rate or actual expenses.

For a leased car, choosing the standard mileage rate commits you to it for the entire lease period, including renewals.

Other conditions apply, so confirm your choice with a tax professional.

Question: Should I form my LLC before I apply for an Employer Identification Number?

Answer: Yes. If you form an LLC or corporation, form it with your state before you apply for an EIN.

Applying first can delay your EIN application.

Not every owner needs an EIN. Generally, you need one to hire employees, operate a partnership or corporation, or pay sales and excise taxes.

The Internal Revenue Service issues EINs at no cost, and you never need to pay a website to get one.

Courier Business Owner Interviews and Profiles

These interviews and profiles let you hear how courier company owners describe running their companies.

Lynn Meyers, Owner of United Courier

Lynn Meyers owns United Courier in Cincinnati, a delivery service for time-sensitive shipments such as lab results and tax documents.

This profile shows what always-on-call ownership looks like, including bad weather, tough road conditions, and the pressure of the clock.

Read the Profile

Ricki South, Founder of Busy Beaver Express

Ricki South founded Busy Beaver Express, a long-running courier company, and still owns it with drivers who work as independent contractors.

This profile covers her hands-on service approach, point-to-point deliveries, and how GPS-equipped smartphones changed route planning.